At LUXE TREAD, we want you to be fully satisfied with your purchase. If for any reason you are not, we’re here to help.

Returns

• You may request a return within 7–14 days from the date of delivery.
  
• Items must be unused, unworn, unwashed, and in their original packaging with tags intact.
  
  
• To initiate a return, please contact us at luxetread@hotmail.com with your order number and reason for return.
  

Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  
• Approved refunds will be issued to your original method of payment within 5–10 business days, depending on your bank or payment provider.
  
• Shipping fees are non-refundable, unless the return is due to a defective or incorrect item sent.
  

Exchanges

• We currently allow size or product exchanges (subject to stock availability). If the item is unavailable, a refund will be issued instead.
  

Damaged or Wrong Item

• If you receive a defective, damaged, or incorrect item, please notify us within 48 hours of delivery with photos, and we’ll arrange a replacement or full refund at no extra cost.
  

Return Shipping

• Customers are responsible for the cost of return shipping unless the item received is defective or incorrect.